Is technology making IT Outsourcing & IT Consulting harder task?

In this candidate-driven market where candidates are approached by multiple IT Outsource & IT Consultants it has become very difficult for recruiters to attract talented candidates. The top candidate that you have been trying to pitch might not be around when you finally decide to extend the offer after several weeks of interviews. Whether you are a Technophobe or not, it is hard to hide and not be affected by technology. It advances at a rate often quicker than our learning; all with the agenda of making life-better through efficiency and speed.

Business and in this example ‘recruitment’ or ‘staffing’ is at the forefront of this technology. Where profits are the priority, they need to be more efficient, quicker and smarter than the competition as it is crucial. Delay in the hiring process is killing the recruitment process, thereby making you lose out on top talent. Reducing time-to-hire also becomes a very difficult ask as you are juggling with multiple candidates at the same time and the follow-up interviews take a lot of time to set up. From Boolean searching to social media, the recruitment industry seems to be embracing innovation. It is quicker to engage a large audience than it ever has been, more efficient to keyword search CVs for suitable skills and to engage systematic and functional databases that capture all correspondence regarding business transactions.

However, this doesn’t answer the question: Is technology making sourcing/recruitment harder task?

At first glance the answer is a resounding NO! How can it be when everything is becoming more streamlined and the world from a technology point of view is at our fingertips?

To counter this we need to go back to the recruitment industry’s origins-

Those of us that are old enough to recall or have listened to those that were there in the beginning will know it was all very different. There was nowhere to upload CVs, they were filed in paper form. Names and details were often filed in physical files, noted in a book or on our desk in a chronological card flipper. Probably a nightmare scenario for the modern recruiter. However, profits were strong as the system still worked. How can this be?

Going back in time again a well-networked and established recruiter would generally be able to say YES. They knew their candidates without the AI prompts. For the client, there was genuine value to the recruiter’s network. If the same client was to ring another recruiter, they would likely find a batch of very different candidates. This reality gave a significant differential between recruiters and organizations and thus made recruitment agreeably easier.

Coming back to the current scenario: Yes, everything is quicker and we are able to reach, engage and attract candidates from a much larger pool with stealth-like efficiency. However, what are the differentials? Most recruiters have access to the same tools and are fishing in the same pond with the same speed. It is one thing to be faster, but if this is still the same speed as your competition are you really getting faster? Also, many clients have access to many of the same tools at a cost. The easier technology is making it for the user, the easier it is for the recruiter to be redundant.

Looking at the future of technology and the concepts coming out of the Silicon Valley, it would appear that the ‘easier’ it gets the harder it will be to stand from the crowd and the harder to differentiate by what’s on your books. Maybe the next race is not about being the first to the best candidates, but who will be the first to the best technology. The human touch is still currently priceless, but there is a fair argument that the role of the recruiter has become harder and technology has made it easier.

What do you think?

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